What is this “JoCo Cruise” thing?
A cruise? I dunno. I don’t think I’m a “cruise person”/I hate the sea, and everything in it.
What is the itinerary for 2019?
Where will JoCo Cruise sail in 2019?
What can you tell me about the Oosterdam?
What kind of entertainment can I expect?
Do we have the whole ship?
Are kids allowed?
Are there age restrictions for passengers?
What are the benefits of booking a Suite?
Oh no: you’re completely sold out/you’re out of the cabin type I want! Is there a wait list I can join?
How and when can I book my cruise?
Can I book the cruise directly with Holland America Line/through a third-party travel site/from a shady guy in a van in a back alley?
What’s included in the JCC2019 all-in-one price?
What’s NOT included with the cruise price? How are they going to “get me”?
Are there any discounts available?
Are there discounted rates available for children and infants?
If I make a deposit first, and pay my balance later (like in a few days), can I still get the “Pay in Full” discount?
Can I attend only one/a few events—or no events, just be on the ship—at a discounted rate?
If I book a cabin and later reduce my occupancy, what happens to my discounts?
Can I pay for JoCo Cruise 2019 cruise all at once/in installments?
Can I “upgrade” my booking (e.g., book an Interior now, then switch to a Verandah later)?
I want to reserve a room for more than one person, but haven’t found all my roommates yet. How should I handle that during booking?
Where can I go to find roommates?
Can my roommate(s) and I pay separately?
Can someone else pay for some/all of my trip?
Is there an extra charge for a single-occupancy room?
JoCo Cruise and Accessibility
Are accessible staterooms available for people with disabilities?
What Is your cancellation policy?
What is your cancellation policy regarding the Zika Virus?
Am I allowed to make changes to my booking—add/drop passengers, change passenger names, or transfer my booking to someone else?
Can I “downgrade” my booking (e.g., book a Verandah cabin now, then switch to an Interior later)?
What about trip insurance?
What are your Terms and Conditions?
The JoCo Cruise Code of Conduct
I’ve had unexpected financial issues (lost job, unexpected expenses, etc.); can you extend payment deadlines and/or waive my cancellation fee?
Okay, I have booked my cruise; what do I need to know to get prepared?
Whom should I contact if I have questions about JoCo Cruise and/or my booking?
Where can I find Official announcements/communications regarding JoCo Cruise?
When should I get into Fort Lauderdale?
Can I get help finding hotel accommodations before and/or after the cruise? How about flights to Fort Lauderdale?
What is my Holland America Booking Number?
One or more of the passengers in my booking has a “Pending” HAL booking number. Why?
How do I check in online for my cruise?
How do the concerts and events work?
Which dinner seating will I get?
What happens if I lose my wristband/item/badge/talisman?
Can I ask you to acknowledge my/my spouse’s/my friend’s birthday/anniversary during a show? Can I propose to my significant other during a show?
Which 2019 ports are tender ports? Also, what is a “tender port?”
Will all the performers/guests be on the cruise the whole time?
Will I get to meet and talk with the “Famous People”?
Will there be official autograph sessions? If not, is it cool to ask for autographs?
I have medical, dietary, or other special needs requests for the cruise line. What should I do?
What is your smoking policy?
Will I be able to access the internet?
Will Twit-arr be availabe?
Can I use the cruise artwork/logos for my own project/onboard event?
I want to start a fan page/Tumblr/Facebook group/listserv/etc. Can I?
What is the Holland America Mariner Society?
What is Club SRO?
Why is Club SRO? (Why did JoCo Cruise create Club SRO?)
What shows and events does Club SRO apply to?
How do I join Club SRO?
Who can join Club SRO?
If I want to join Club SRO, must everyone in my booking join as well?
Can minors enroll in Club SRO?
How do I log in to my user account?
I forgot the password to my user account!
How do I fill out or edit my own personal information from within my user account?
How do I fill out or edit a cabin-mate’s personal information from within my user account?
How do I change a “TBD Guest” on my reservation into a real passenger?
How do I invite a cabin-mate to the user account system for the first time?
How can I resend my cabin-mate an invitation to create their own user account?
I have received my user invitation link—how do I fill out my information?
How can I make a payment towards my booking?
How can another passenger in my booking submit payments?
How can I add a passenger to my reservation?
How can I delete a passenger from my reservation?
I’m trying to connect my user account from many years ago and it’s not working! Help!
Something in my Booking Charges list doesn’t look correct. (i.e. a discount is missing, I’m billed for the wrong cabin type, etc.). What should I do?
Why isn’t my guest getting emails about our booking?